CCS have a long history of support, help desk and registration services to Australian corporate and government organisations. Current and previous clients include: Sydney Olympic Authority [ Olympic Torch Relay registration], Mayne Healthcare [24/7 Pharmacy dispensing support, levels 1 and 2], the Motor Accidents Authority of New South Wales [Green slip registrations, consumer complaints],  the British High Commission [visa and passport registration, help desk, Biometrics] , the United States Consulate General [visa registrations]. CCS was also recently appointed to handle toll registrations and motorists customer services, for Connector Motorways [Sydney's Lane Cove Tunnel]. CCS recruits agents locally and provides full training in help desk and registration process. Training includes client induction, client environment job experience, buddying with experienced CCS operators, call monitoring and call centre certification courses. The agent interface at CCS is either a full relational database utilising the Filemaker Pro platform or an interface directly with client applications via VPN or secure web connections. Agents work in a dedicated team within a LAN and CTI links to Fujitsu Epiccentre ACD telephone technology. User Pays Help Desk Services Call Centre Services has expanded its offering of the  specialist User Pays Help Desk services. Uniquely, the CCS outsource Help Desk solution can be provided under a User Pays model - whereby the cost for each call is charged back to the callers Australian telephone account. This allows clients of CCS, to have the service provided at no ongoing cost to them. CCS clients who utilise this model, pay only to set up and establish the service - with the full ongoing staff and infrastructure costs of  the service absorbed by CCS. CCS staffing and infrastructure costs are covered by the income generated and paid to CCS, through the Telstra Infocall Extra Premium Rate service used by Australian callers. This highly regulated and accountable service has been in use by the British High Commission and the United States Consulate General for over 10 years in Australia where it is used to manage telephone inquiries and applications for UK and US Visas. The British High Commission team of 10 CCS agents have handled over 300,000 visa and passport application calls in the past 24 months of service. The model is not for every situation, but increasingly there is large group of consumers [particularly Gen Y] who are willing to pay a small fee to receive rapid help from an Australian specialist customer service agent. Travel industry related bookings and other services involving reward redemptions, transactions and mobile devices software support are particularly relevant and can increasingly make use of this model. Most airlines, including QANTAS and Virgin, now charge fees in their customer service centres, for access to a trained and empowered ‘live’ booking agent, as an option to self service via the web. Freecall Help Desk Services With the excellent CCS telephone service levels, highly trained Australian agent teams and long experience in this service sector, CCS is an ideal partner, able to provide a completely professional Australian help desk service in most categories. CCS Government and large corporate clients have trusted the company over twelve years, to work closely with them as their outsource partners. CCS invites interested organisations to a short presentation to discuss Help Desk services and which cost model may be applicable to your company or organisation.